Sending and returns

 I Send of the package

As general norm, the packages are sent in 12 p.m. following the receipt of the payment, across the company of transport that is chosen on having realized the order. It will be possible do a follow-up of the sending, by means of the habitual systems of every company of transport and also from www.ovillos.com in the paragraph of condition of the orders. We use companies with delivery time of 24-48 h for peninsula, and from 3 to 5 working days for sending for Post office.

Cost of the transport:

1-PENINSULA, BALEARES AND PORTUGAL: Orders up to 121 € included VAT 4,5 €

                                            Orders from 121,01 € included VAT 0 € (gratis)

 2-CANARY ONES, CEUTA, MELILLA, ANDORRA (By means of Post office):

                                            Orders up to 150 € to 8,00 €

                                            Orders from 150,10 €, 0 € (gratis)

3-EUROPEAN UNION (by means of Post office): 

                                            Orders up to 150 € (included VAT) 15 €

                                            Orders from 150,01 € (included VAT) 0 € (gratis)

4-AMERICA:                           Orders up to 149,99 €   35 €

                                             Orders from 150 €,    50 €

5-ASIA                              

                                             Orders up to 149,99 €   50 €

                                             Orders from 150 €,       70 €

 The postage and handling includes the handling charges and packaging, as well as the postal expenses.

TAXES

Well versed TAXES applicable places with regard to any article that he buys in virtual shop HILATURAS LM, S.L.

The orders for Ceuta, Melilla, Canary Isles and countries not belonging to the European Union and rest of the world are subject to customs expenses on which HILATURAS LM S.L. does not have any control and of which HILATURAS LM, S.L. does not become a person in charge in any case. The above mentioned payment always will correspond to the addressee of the goods or buying, before realizing his purchase we recommend to him to consult with his office of customs to obtain more detailed information in the matter. 

RESIDENTS IN THE EUROPEAN UNION

The prices of the products that they find to the sale in our shops of electronic commerce include the Tax of Added value (I.V.A.) in the summary that it will see for screen and in the invoice that will receive close to his order, it will go out separately, being the total the same one.

Residents in countries not of the European union

The purchases that there realize natural or juridical resident persons in countries extracomunitarios will be exempt from the payment of the VAT. Orders will not be served in P.O. boxes. For this system of purchase / sending and due to his fiscal regime, are considered to be territories Extracomunitarios the geographical areas corresponding to Canaries, Ceuta and Melilla. We you remember that in the prices indicated for the postage and handling there are not included the taxes (duties) of import, which will be paid in metal-worker in destination for the recipient of the goods. Though the sending to Canaries, Ceuta and Melilla, in the expenses of transport, if there is included the cost of the DUA, obligatory in these communities.

Returns

HILATURAS LM S.L (www.ovillos.com) guarantees the quality of the product, which is protected by the in force legislation. The deficiencies are not included caused for negligencias, blows, use or undue manipulations, defective washes, etc., not materials submitted to wear by his normal use. In those incidents that justify the use of the guarantee that offers HILATURAS LM S.L (www.ovillos.com) on the products that it commercializes, it will be chosen for the repair, substitution of the article, reduction or return, in the terms legally established. If when you receive your order you do not remain satisfied, you have a term of seven (7) days, counting from the date of receipt, to execute the right of return.The postage and handling and withdrawal in case of return will run at the expense of the client. To realize the above mentioned return, the product must be in perfect conditions and in his original packing. Once received in HILATURAS LM S.L (www.ovillos.com), and previous checking of the condition of the same one, one will proceed the goods to the refund of his amount in conformity with the method of payment realized by the client. Any product that wants to change or to return debit always to be done by the original and intact packing and labelling, suitably packed in his box original and protected correctly. The article to returning must be in the same condition in the one that was received, which will be determined by our experts.

In short, HILATURAS LM S.L (www.ovillos.com). Only he will pay the postage and handling that a return generates if this one owes to our mistake on having served the order, or if it is a question of a defective product. The postage and handling that the change of an article generates, will run always at the expense of the client. In any case, will be admitted the return of the defective products and erroneous sending, being HILATURAS LM S.L (www.ovillos.com). The one who will take charge of the postage and handling providing that the client communicates this circumstance in the space of seven (7) days counted from the date of receipt of the sending. 

To realize your return, us send an e-mail, across the following direction: ovillos@ovillos.com to proceed to the return of a product it will have send the goods to return, together with the invoice of the purchase, to: HILATURAS LM S.L (www.ovillos.com), Is about Santa Maria 9, 08210 Barberá del Vallés, Barcelona, Spain.