HOW TO BUY

Placing an order on the HILATURAS LM, S.L. website is quite simple: you need only select an item, add it to your shopping cart by clicking on the cart icon and proceed to checkout, using the payment method of your choice. Prior to these steps, the user must have registered. The proper entry of your data will enable the products to satisfactorily arrive at their destination.

BUYING SUMMARY:

1) In "ENTER" enter your email and password (if you are a new customer, first create an account) from there, is choosing the products you want to buy, they are accumulated in "basket" . Choose the number of balls you want to buy for each product, changing the one that goes out the amount that you wish to purchase, (for it is recorded that the number of balls to choose, do not forget to press "ENTER" or "Update BASKET ")

2) Click "Checkout" when you have chosen all the products and will screen:

3) "Shipping details" from where you can make your comments for transport, for us, etc.. , Press "Continue" and go to :/p>

4) "Payment Method", here you can choose the payment system you prefer. , Press "Continue" and go to:

6) You will see a screen stating that your order has been processed, remember that until you do not see this information, your order is not completed.

LM, SL makes the sale and distribution of the products offered in this service from home, making sales operations shall be conducted at the home of HILATURAS LM, SL, c / Round Santa Maria # 9, 08210 Barbera del Valles (Barcelona) .

Information from this website is for individuals. If you are interested in buying wholesale, please contact us at ovillos@ovillos.com or phone 0034937 180 413.

HOY TO PAY

You may pay for your purchases by credit or debit card (Visa, MasterCard and American Express), bank transfer or PayPal. Payments will be made in euros.

Payment made by bank transfer is restricted to countries which are members of the European Community.

4 euros of surcharge on shipping costs will be applied to payments made by the cash on delivery method. The customer may pay for his/her order at the time the merchandise is delivered to his/her home. This payment system will be valid only in Spanish peninsular territory and the Balearic Islands (it is excluded the Canary Islands, Ceuta and Melilla).

HILATURAS LM, S.L. reserves the right to reject an order and/or form of payment if it is deemed necessary, for example: when one of the items requested is out of stock, in the event of possible fraud, in the event of payment differences, in the event of a typographical or arithmetic error, etc.

For payments made with a credit or debit card, the charge will be applied on-line, i.e., in real time, through the point of sale terminal of the appropriate financial entity, once the accuracy of the data provided has been verified. In order to provide a maximum-security payment system, HILATURAS LM, S.L. employs the secure payment systems of leading financial entities in the e-commerce sector. Confidential data is encrypted (SSL) and directly transmitted to the appropriate financial entity.

For Visa and MasterCard payments, HILATURAS LM, S.L. only accepts SEC (Secure Electronic Commerce) transactions with the international 3D Secure protocol, which is identified by the Verified by Visa and MasterCard Secure Code signs. Secure Electronic Commerce is an initiative whose basic principle is to guarantee the security of Internet transactions. Upon making payment through a point of sale terminal, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. The issuing bank for the credit card is then contacted and requests that the operation be authorized via a personal authentication code. The operation will only be performed if the card issuing bank confirms the authentication code. If the authentication code is not confirmed, the transaction will be rejected.

As a complementary measure to the Secure pay system and in order to collaborate in the prevention of Internet fraud, HILATURAS LM, S.L. reserves the right to verify personal data provided by the customer and adopt measures which it deems appropriate (including the cancellation of the order) so that the merchandise acquired be delivered in accordance with the data which appears in the order.

SHIPPING COSTS AND DELIVERY

Deliveries and returns from the HILATURAS LM, S.L. online store will be carried out according to the conditions detailed below. Orders may be placed so long as the items requested are in stock.

All shipments will be delivered within a period of no more than 3 business days from the order confirmation date, provided the product purchased is in stock.

Shipping costs will be added to the price of the order and will be automatically calculated during the process according to the destination and weight of the order.

Articles on the HILATURAS LM, S.L. website are guaranteed to be official products of the highest quality and offer a superior warranty.

In instances where the use of the warranty offered by HILATURAS LM, S.L. for the products it markets is justified, repair, replacement of the article, discount or refund will be provided, according to the legally established terms.

If you are not satisfied with your order, you have a period of seven (7) days as of the delivery date to request a refund. In the event of a return, the customer will be responsible for shipping and handling costs.

In order to return merchandise, the product must be in its original unused condition and in its original packaging. Once the merchandise is received by HILATURAS LM, S.L., and following verification of the state of the merchandise, the customer will be refunded according to the method of payment used.

Products to be exchanged or returned must be included with all packaging and tags intact, in their original boxes and properly secured. The items to be returned must be in the same condition as that when they were received, which will be determined by our experts.

In short, HILATURAS LM, S.L. will only reimburse shipping costs incurred from a return if the return is due to an error in processing the order or if the product is defective. The customer will assume responsibility for shipping costs incurred for the return of an item.

However, in the event of the return of defective products and misshipments, HILATURAS LM, S.L. will assume responsibility for shipping costs provided the customer makes this situation known within a period of seven (7) days from the delivery date.

To process your return, send us an e-mail to the following address:

All shipments will be delivered within a period of no more than 5 business days from the order confirmation date, provided the product purchased is in stock.

Shipping costs will be added to the price of the order and will be automatically calculated during the process according to the destination and weight of the order.

Articles on the HILATURAS LM, S.L. website are guaranteed to be official products of the highest quality and offer a superior warranty.

ITEM WARRANTY AND RETURN

Official HILATURAS LM, S.L. products guarantee the quality of the products, which is protected by legislation in force. Defects caused by negligence, damage occurring from impact, inappropriate use or handling, improper laundering, etc., and materials used under normal wear are exempt.

In instances where the use of the warranty offered by HILATURAS LM, S.L. for the products it markets is justified, repair, replacement of the article, discount or refund will be provided, according to the legally established terms.

If you are not satisfied with your order, you have a period of seven (7) days as of the delivery date to request a refund. In the event of a return, the customer will be responsible for shipping and handling costs.

In order to return merchandise, the product must be in its original unused condition and in its original packaging. Once the merchandise is received by HILATURAS LM, S.L., and following verification of the state of the merchandise, the customer will be refunded according to the method of payment used.

Products to be exchanged or returned must be included with all packaging and tags intact, in their original boxes and properly secured. The items to be returned must be in the same condition as that when they were received, which will be determined by our experts.

In short, HILATURAS LM, S.L. will only reimburse shipping costs incurred from a return if the return is due to an error in processing the order or if the product is defective. The customer will assume responsibility for shipping costs incurred for the return of an item.

However, in the event of the return of defective products and misshipments, HILATURAS LM, S.L. will assume responsibility for shipping costs provided the customer makes this situation known within a period of seven (7) days from the delivery date.

To process your return, send us an e-mail to the following address: atencionalcliente@paddockline.com.

To process a refund, the merchandise to be returned, along with the invoice, must be sent to:

HILATURAS LM, S.L.
Ronda Santa María nº 9
08210 Barberá del Vallés (Barcelona)
SPAIN

TAXES

The buyer will assume responsibility for the payment of all import taxes and other applicable local taxes on any items purchased at the HILATURAS LM, S.L. virtual store.

Orders for Ceuta, Melilla, Canary Islands and countries which are not members of the European Union are subject to customs fees over which HILATURAS LM, S.L. has no control and for which HILATURAS LM, S.L. does not assume responsibility. The recipient of the merchandise or the buyer will always assume responsibility for this payment; prior to ordering, we suggest you consult your customs office for more detailed information on this matter.

Residents of the European Union

The prices of the products that they find to the sale in our shops of electronic commerce do not include the Tax of Value Added (I.V.A.), this one will be added in the invoice, before finalizing the order and make payment.

Residents in countries outside of the European Union.

Purchases made by physical or legal persons residing in countries outside of the European Union will be exempt from paying VAT. Orders will not be delivered to post office boxes.

For this purchase/shipment system and due to their tax regime, Canary Islands, Ceuta and Melilla are considered non-EU territories.

We would like to remind you that shipping costs do not include import taxes (duties) which will be paid in cash at the destination by the recipient of the merchandise.

CUSTOMER DATA

In order to complete your orders from our stores or access certain services, you must register your personal data and select a password which will allow you to make purchases. This will prevent you from having to re-enter this data on subsequent occasions and will provide you with a user account. Once you are registered in our secure server or place an order, your personal data, addresses and payment details will be incorporated into our database and will be used solely to process your order and send you information about offers and services which may be of interest to you. You may, at any time, modify your customer registration data (change of address, telephone, etc.) or request your password if you have forgotten it.

In accordance with our Privacy Policy, which has been accepted by the user, we at HILATURAS LM, S.L. are especially interested in offering our clients the highest level of security, and protecting the confidentiality of the data provided to us. As such, commercial transactions are performed in a secure server environment under SSL (Secure Socket Layer) protocol and all information processed is encrypted in order to ensure the highest level of data protection.

As stated in the Privacy Policy, and in compliance with that stipulated in the Organic Law 15/1999 of 13 December on the Protection of Personal Data, as a customer of HILATURAS LM, S.L. you may at any time exercise your rights to access, rectify, cancel and oppose your personal data.